Our cooperation goal is not only fix problems – but accelerate growth, better integration and change of priorities in the constant and rapid evolution of the business environment. I am a manager, team leader, senior executives’ business partner with over 18 years of experience managing operational processes for international and Polish capital groups. I help organizations build customer relationships & value proposition strategies, redesign & optimize business processes.

My professional objective is a continuous and long-term cooperation in a local/regional managerial role with responsibility for the area of ​business efficiency and/or​ customer service.

My expertise

customer relationships & experience

united operational, customer service, contact & call center teams behind business goals

change management

effective sales & service support processes

enforce operational efficiency

contracts management & profitability

communication & marketing

process automation, IT systems & tools development

How I work

I build long-lasting
customer relationships

I help organizations in active & consistent communication
by promoting voice of customer, performing changes and building added value

I maxmize efficiency

I help to achieve operational effectiveness
by successfully combining business goals and customer needs

I engage teams

I strengthen the competitive advantage and development
by building effective & committed teams, creating and promoting
customer centric & innovation-oriented culture

Key Business Partners:

RECOMMENDATIONS

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Customer relationships professional, a good work organizer, (…) a fresh point of view related to proactive customer service, building customer value, communication and management of operational processes.
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REKOMENDACJE

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I appreciate Sylwia for the combination of analytical and managerial thinking, perfectionism in planning and implementing arrangements.

REKOMENDACJE

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Extensive knowledge of business processes, forward-thinking skills, effective combination of business goals and customer expectations.

REKOMENDACJE

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Her enormous commitment and competences make Sylwia a reliable partner for both managers and future teams.

Team experience

„Since the first days of my work, I found out how well-coordinated and efficient Otisline team was. I could count on the support and help of the rest of the team all the time.”
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„The time I spent in Otisline is a time of continuous development of my own communication and customer service competences.”

Doświadczenia zespołu

„I started my adventure with Otisline 3 years ago. And the word „adventure „is not accidental at all. A lot happens and the work itself is quite challenging and requires full commitment. It provides a lot of emotions, lessons learned of quick and proper reaction to unusual situations, stimulates creativity and certainly gives satisfaction. „

Key engagement drivers

Employees Experience Survey 2021

Top rated engagement questions
scale 0-10, 100% response rate

Teamwork
Goals setting
Meaningful work
Autonomy
Acomplishment
Recognition

Customers Experience

Customers Satisfaction Survey 2011

How do you rate the cooperation with the customer service? Key Accounts Group. Rating scale 1-5, 1-way below expectations, 5-way above expectations

>90% above expectations

Responsibility
Professionalism
Engagement
Understanding customers needs
Proactive & effective communication