{"id":4220,"date":"2026-11-03T01:06:24","date_gmt":"2026-11-03T00:06:24","guid":{"rendered":"https:\/\/sylwiaozga.com\/?page_id=4220"},"modified":"2026-11-03T08:16:39","modified_gmt":"2026-11-03T07:16:39","slug":"otis-university-global-sales-leadership-business-case","status":"publish","type":"page","link":"https:\/\/sylwiaozga.com\/pl\/otis-university-global-sales-leadership-business-case\/","title":{"rendered":"Otis University | Global Sales Leadership Business Case"},"content":{"rendered":"<style>\n\n\/* =========================================================\n   OTIS UNIVERSITY \u00b7 GLOBAL SALES LEADERSHIP BUSINESS CASE\n   ========================================================= *\/\n\n.so-otis {\n\n  --petrol:#086184;\n  --black:#111111;\n  --text:#333333;\n  --grey:#777777;\n  --light-grey:#eeeeee;\n  --line:#d2d2d2;\n  --white:#ffffff;\n\n  font-family:-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;\n  color:var(--black);\n\n  width:100vw !important;\n  max-width:100vw !important;\n\n  position:relative;\n  left:50%;\n  transform:translateX(-50%);\n\n  margin:0 !important;\n  padding:0 !important;\n\n  box-sizing:border-box;\n  overflow:hidden;\n}\n\n\n.so-otis *,\n.so-otis *::before,\n.so-otis *::after {\n  box-sizing:border-box;\n}\n\n\n.so-otis-full {\n\n  width:100% !important;\n  max-width:none !important;\n\n  position:relative !important;\n  left:auto !important;\n\n  margin:0 !important;\n  padding-left:0;\n  padding-right:0;\n\n  box-sizing:border-box;\n}\n\n\n.so-otis-inner {\n\n  width:calc(100% - 96px);\n  max-width:1440px;\n\n  margin-left:auto !important;\n  margin-right:auto !important;\n\n  position:relative;\n\n  box-sizing:border-box;\n}\n\n\n.so-otis-content {\n\n  width:100%;\n  max-width:1040px;\n\n  margin-left:0 !important;\n  margin-right:auto !important;\n\n  box-sizing:border-box;\n}\n\n\n\/* =========================================================\n   TYPOGRAPHY\n   ========================================================= *\/\n\n.so-otis h1,\n.so-otis h2,\n.so-otis h3,\n.so-otis p {\n\n  font-family:-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;\n\n}\n\n\n.so-otis-label {\n\n  margin:0 0 16px !important;\n  padding:0 !important;\n\n  font-size:12px !important;\n  line-height:1.2 !important;\n\n  font-weight:700 !important;\n  letter-spacing:1.8px;\n\n  color:var(--petrol) !important;\n\n  text-transform:uppercase;\n}\n\n\n.so-otis-section-title {\n\n  max-width:1080px;\n\n  margin:0 0 30px !important;\n  padding:0 !important;\n\n  font-size:34px !important;\n  line-height:1.2 !important;\n\n  font-weight:700 !important;\n\n  letter-spacing:-.8px;\n\n  color:var(--black) !important;\n}\n\n\n\/* =========================================================\n   HERO\n   ========================================================= *\/\n\n.so-otis-hero {\n\n  background:#ffffff;\n\n}\n\n\n.so-otis-hero-inner {\n\n  padding-top:75px;\n  padding-bottom:65px;\n\n}\n\n\n.so-otis-hero-text {\n\n  width:100%;\n  max-width:1120px;\n\n  margin:0;\n\n}\n\n\n.so-otis-hero h1 {\n\n  max-width:1000px;\n\n  margin:0 0 25px !important;\n  padding:0 !important;\n\n  font-size:52px !important;\n  line-height:1.08 !important;\n\n  font-weight:700 !important;\n\n  letter-spacing:-1.8px;\n\n  color:var(--black) !important;\n\n}\n\n\n.so-otis-hero-summary {\n\n  max-width:1100px;\n\n  margin:0 !important;\n  padding:0 !important;\n\n  font-size:20px !important;\n  line-height:1.6 !important;\n\n  font-weight:400 !important;\n\n  color:#555555 !important;\n\n}\n\n\n\/* =========================================================\n   HERO KPI\n   ========================================================= *\/\n\n.so-otis-kpis {\n\n  width:100%;\n\n  margin:55px 0 0;\n\n  display:grid;\n\n  grid-template-columns:\n    repeat(4,minmax(0,1fr));\n\n  border-top:1px solid var(--line);\n  border-bottom:1px solid var(--line);\n\n}\n\n\n.so-otis-kpi {\n\n  min-width:0;\n  min-height:155px;\n\n  padding:30px 36px;\n\n  display:flex;\n\n  flex-direction:column;\n  justify-content:center;\n\n}\n\n\n.so-otis-kpi + .so-otis-kpi {\n\n  border-left:1px solid var(--line);\n\n}\n\n\n.so-otis-kpi-number {\n\n  margin:0 0 9px !important;\n\n  font-size:35px !important;\n  line-height:1 !important;\n\n  font-weight:750 !important;\n\n  letter-spacing:-1px;\n\n  color:var(--black) !important;\n\n}\n\n\n.so-otis-kpi-number .petrol {\n\n  color:var(--petrol);\n\n}\n\n\n.so-otis-kpi-label {\n\n  margin:0 !important;\n\n  font-size:11px !important;\n  line-height:1.45 !important;\n\n  font-weight:700 !important;\n\n  letter-spacing:1px;\n\n  color:#5c5c5c !important;\n\n  text-transform:uppercase;\n\n}\n\n\n\/* =========================================================\n   01 \u00b7 THE BUSINESS CASE\n   ========================================================= *\/\n\n.so-otis-case {\n\n  background:#ffffff;\n\n}\n\n\n.so-otis-case-inner {\n\n  padding-top:80px;\n  padding-bottom:85px;\n\n}\n\n\n.so-otis-case-layout {\n\n  width:100%;\n\n  display:grid;\n\n  grid-template-columns:\n    minmax(0,1.15fr)\n    minmax(340px,.85fr);\n\n  gap:90px;\n\n  align-items:center;\n\n}\n\n\n.so-otis-body-text {\n\n  margin:0 !important;\n  padding:0 !important;\n\n  font-size:17px !important;\n  line-height:1.75 !important;\n\n  font-weight:400 !important;\n\n  color:#444444 !important;\n\n}\n\n\n\/* BUSINESS CASE FLOW *\/\n\n.so-otis-flow {\n\n  display:flex;\n\n  align-items:center;\n  justify-content:center;\n\n}\n\n\n.so-otis-flow-item {\n\n  flex:1;\n\n  text-align:center;\n\n}\n\n\n.so-otis-flow-number {\n\n  display:block;\n\n  margin-bottom:10px;\n\n  font-size:11px;\n\n  font-weight:700;\n\n  letter-spacing:1.5px;\n\n  color:var(--petrol);\n\n}\n\n\n.so-otis-flow-title {\n\n  display:block;\n\n  font-size:14px;\n  line-height:1.4;\n\n  font-weight:650;\n\n  color:var(--black);\n\n}\n\n\n.so-otis-flow-arrow {\n\n  flex:0 0 42px;\n\n  text-align:center;\n\n  font-size:21px;\n\n  color:var(--petrol);\n\n}\n\n\n\/* =========================================================\n   02 \u00b7 MY ROLE\n   ========================================================= *\/\n\n.so-otis-role {\n\n  background:var(--light-grey);\n\n}\n\n\n.so-otis-role-inner {\n\n  padding-top:70px;\n  padding-bottom:75px;\n\n}\n\n\n.so-otis-role-header {\n\n  width:100%;\n\n  margin:0 0 50px;\n\n}\n\n\n.so-otis-role-grid {\n\n  width:100%;\n\n  display:grid;\n\n  grid-template-columns:\n    repeat(4,minmax(0,1fr));\n\n  border-top:1px solid #c8c8c8;\n  border-bottom:1px solid #c8c8c8;\n\n}\n\n\n.so-otis-role-item {\n\n  min-width:0;\n\n  padding:35px 34px 38px;\n\n}\n\n\n.so-otis-role-item + .so-otis-role-item {\n\n  border-left:1px solid #c8c8c8;\n\n}\n\n\n.so-otis-role-line {\n\n  width:30px;\n  height:3px;\n\n  margin-bottom:24px;\n\n  background:var(--petrol);\n\n}\n\n\n.so-otis-role-title {\n\n  margin:0 0 15px !important;\n\n  font-size:14px !important;\n  line-height:1.4 !important;\n\n  font-weight:750 !important;\n\n  letter-spacing:.8px;\n\n  color:var(--black) !important;\n\n  text-transform:uppercase;\n\n}\n\n\n.so-otis-role-text {\n\n  margin:0 !important;\n\n  font-size:14px !important;\n  line-height:1.65 !important;\n\n  font-weight:400 !important;\n\n  color:#555555 !important;\n\n}\n\n\n\/* =========================================================\n   ROLE DETAIL\n   ========================================================= *\/\n\n.so-otis-role-detail {\n\n  margin-top:48px;\n\n  display:grid;\n\n  grid-template-columns:\n    repeat(3,minmax(0,1fr));\n\n  gap:45px;\n\n}\n\n\n.so-otis-detail-title {\n\n  margin:0 0 12px !important;\n\n  font-size:12px !important;\n  line-height:1.4 !important;\n\n  font-weight:750 !important;\n\n  letter-spacing:1px;\n\n  text-transform:uppercase;\n\n  color:var(--petrol) !important;\n\n}\n\n\n.so-otis-detail-text {\n\n  margin:0 !important;\n\n  font-size:14px !important;\n  line-height:1.7 !important;\n\n  color:#555555 !important;\n\n}\n\n\n\/* =========================================================\n   03 \u00b7 CUSTOMER INSIGHT TO ACTION\n   ========================================================= *\/\n\n.so-otis-voc {\n\n  background:#ffffff;\n\n}\n\n\n.so-otis-voc-inner {\n\n  padding-top:75px;\n  padding-bottom:80px;\n\n}\n\n\n.so-otis-voc-header {\n\n  margin-bottom:50px;\n\n}\n\n\n.so-otis-voc-grid {\n\n  width:100%;\n\n  display:grid;\n\n  grid-template-columns:\n    repeat(4,minmax(0,1fr));\n\n  border-top:1px solid var(--line);\n  border-bottom:1px solid var(--line);\n\n}\n\n\n.so-otis-voc-item {\n\n  min-width:0;\n  min-height:180px;\n\n  padding:34px 28px;\n\n  display:flex;\n\n  flex-direction:column;\n  justify-content:center;\n  align-items:center;\n\n  text-align:center;\n\n}\n\n\n.so-otis-voc-item + .so-otis-voc-item {\n\n  border-left:1px solid var(--line);\n\n}\n\n\n.so-otis-voc-number {\n\n  margin:0 0 15px !important;\n\n  font-size:37px !important;\n  line-height:1 !important;\n\n  font-weight:750 !important;\n\n  letter-spacing:-1px;\n\n  color:var(--black) !important;\n\n}\n\n\n.so-otis-voc-number .petrol {\n\n  color:var(--petrol);\n\n}\n\n\n.so-otis-voc-step {\n\n  margin:0 0 9px !important;\n\n  font-size:10px !important;\n  line-height:1.2 !important;\n\n  font-weight:700 !important;\n\n  letter-spacing:1.4px;\n\n  color:var(--petrol) !important;\n\n  text-transform:uppercase;\n\n}\n\n\n.so-otis-voc-label {\n\n  max-width:200px;\n\n  margin:0 !important;\n\n  font-size:12px !important;\n  line-height:1.5 !important;\n\n  font-weight:700 !important;\n\n  letter-spacing:.6px;\n\n  color:#555555 !important;\n\n  text-transform:uppercase;\n\n}\n\n\n.so-otis-voc-statement {\n\n  max-width:1100px;\n\n  margin:48px auto 0 !important;\n\n  text-align:center;\n\n  font-size:18px !important;\n  line-height:1.65 !important;\n\n  color:#444444 !important;\n\n}\n\n\n.so-otis-voc-statement strong {\n\n  color:var(--petrol);\n\n  font-weight:700;\n\n}\n\n\n\/* =========================================================\n   04 \u00b7 PROGRAM IMPACT\n   ========================================================= *\/\n\n.so-otis-impact {\n\n  background:var(--light-grey);\n\n}\n\n\n.so-otis-impact-inner {\n\n  padding-top:70px;\n  padding-bottom:75px;\n\n}\n\n\n.so-otis-impact-header {\n\n  margin-bottom:45px;\n\n}\n\n\n.so-otis-rating-main {\n\n  width:100%;\n\n  display:grid;\n\n  grid-template-columns:\n    minmax(260px,.75fr)\n    minmax(0,2.25fr);\n\n  border-top:1px solid #c8c8c8;\n  border-bottom:1px solid #c8c8c8;\n\n}\n\n\n.so-otis-rating-overall {\n\n  padding:38px 40px;\n\n  display:flex;\n\n  flex-direction:column;\n  justify-content:center;\n\n}\n\n\n.so-otis-rating-score {\n\n  margin:0 0 10px !important;\n\n  font-size:48px !important;\n  line-height:1 !important;\n\n  font-weight:750 !important;\n\n  letter-spacing:-1.5px;\n\n  color:var(--black) !important;\n\n}\n\n\n.so-otis-rating-score .petrol {\n\n  color:var(--petrol);\n\n}\n\n\n.so-otis-rating-label {\n\n  margin:0 !important;\n\n  font-size:11px !important;\n  line-height:1.5 !important;\n\n  font-weight:700 !important;\n\n  letter-spacing:1px;\n\n  text-transform:uppercase;\n\n  color:#555555 !important;\n\n}\n\n\n.so-otis-rating-grid {\n\n  display:grid;\n\n  grid-template-columns:\n    repeat(4,minmax(0,1fr));\n\n  border-left:1px solid #c8c8c8;\n\n}\n\n\n.so-otis-rating-item {\n\n  min-width:0;\n\n  padding:38px 25px;\n\n  display:flex;\n\n  flex-direction:column;\n  justify-content:center;\n  align-items:center;\n\n  text-align:center;\n\n}\n\n\n.so-otis-rating-item + .so-otis-rating-item {\n\n  border-left:1px solid #c8c8c8;\n\n}\n\n\n.so-otis-rating-value {\n\n  margin:0 0 10px !important;\n\n  font-size:31px !important;\n  line-height:1 !important;\n\n  font-weight:750 !important;\n\n  color:var(--black) !important;\n\n}\n\n\n.so-otis-rating-name {\n\n  margin:0 !important;\n\n  font-size:10px !important;\n  line-height:1.45 !important;\n\n  font-weight:700 !important;\n\n  letter-spacing:.9px;\n\n  text-transform:uppercase;\n\n  color:#555555 !important;\n\n}\n\n\n.so-otis-gold {\n\n  margin-top:38px;\n\n  padding:22px 28px;\n\n  border-left:3px solid var(--petrol);\n\n  background:#ffffff;\n\n}\n\n\n.so-otis-gold-title {\n\n  margin:0 0 7px !important;\n\n  font-size:13px !important;\n  line-height:1.4 !important;\n\n  font-weight:750 !important;\n\n  letter-spacing:.8px;\n\n  text-transform:uppercase;\n\n  color:var(--petrol) !important;\n\n}\n\n\n.so-otis-gold-text {\n\n  margin:0 !important;\n\n  font-size:15px !important;\n  line-height:1.6 !important;\n\n  color:#555555 !important;\n\n}\n\n\n\/* =========================================================\n   LEADERSHIP & PROGRAM RECOGNITION\n   ========================================================= *\/\n\n.so-otis-recognition {\n\n  background:var(--petrol);\n\n  color:#ffffff;\n\n}\n\n\n.so-otis-recognition-inner {\n\n  padding-top:70px;\n  padding-bottom:75px;\n\n}\n\n\n.so-otis-recognition .so-otis-label {\n\n  color:#ffffff !important;\n\n  opacity:.75;\n\n}\n\n\n.so-otis-quote-mark {\n\n  display:block;\n\n  margin-bottom:10px;\n\n  font-size:55px;\n  line-height:.8;\n\n  font-weight:300;\n\n  color:#ffffff;\n\n  opacity:.45;\n\n}\n\n\n.so-otis-quote {\n\n  max-width:1120px;\n\n  margin:30px 0 30px !important;\n\n  font-size:25px !important;\n  line-height:1.5 !important;\n\n  font-weight:450 !important;\n\n  letter-spacing:-.3px;\n\n  color:#ffffff !important;\n\n}\n\n\n.so-otis-quote-source {\n\n  margin:0 !important;\n\n  font-size:12px !important;\n  line-height:1.5 !important;\n\n  font-weight:700 !important;\n\n  letter-spacing:1.1px;\n\n  color:#ffffff !important;\n\n  text-transform:uppercase;\n\n}\n\n\n.so-otis-quote-context {\n\n  display:block;\n\n  margin-top:5px;\n\n  font-size:12px;\n  line-height:1.5;\n\n  font-weight:400;\n\n  letter-spacing:0;\n\n  text-transform:none;\n\n  opacity:.72;\n\n}\n\n\n.so-otis-recognition-secondary {\n\n  max-width:1120px;\n\n  margin-top:48px;\n  padding-top:40px;\n\n  border-top:1px solid rgba(255,255,255,.25);\n\n}\n\n\n.so-otis-recognition-secondary .so-otis-quote {\n\n  font-size:23px !important;\n\n}\n\n\n\/* =========================================================\n   SELECTED PARTICIPANT FEEDBACK\n   ========================================================= *\/\n\n.so-otis-feedback {\n\n  background:#ffffff;\n\n}\n\n\n.so-otis-feedback-inner {\n\n  padding-top:75px;\n  padding-bottom:80px;\n\n}\n\n\n.so-otis-feedback-header {\n\n  max-width:950px;\n\n  margin-bottom:48px;\n\n}\n\n\n.so-otis-feedback-intro {\n\n  margin:0 !important;\n\n  font-size:17px !important;\n  line-height:1.65 !important;\n\n  color:#555555 !important;\n\n}\n\n\n.so-otis-feedback-grid {\n\n  display:grid;\n\n  grid-template-columns:\n    repeat(3,minmax(0,1fr));\n\n  border-top:1px solid var(--line);\n  border-bottom:1px solid var(--line);\n\n}\n\n\n.so-otis-feedback-item {\n\n  min-width:0;\n\n  padding:35px 35px 38px;\n\n}\n\n\n.so-otis-feedback-item + .so-otis-feedback-item {\n\n  border-left:1px solid var(--line);\n\n}\n\n\n.so-otis-feedback-item:nth-child(4),\n.so-otis-feedback-item:nth-child(5),\n.so-otis-feedback-item:nth-child(6),\n.so-otis-feedback-item:nth-child(7),\n.so-otis-feedback-item:nth-child(8),\n.so-otis-feedback-item:nth-child(9) {\n\n  border-top:1px solid var(--line);\n\n}\n\n\n.so-otis-feedback-item:nth-child(4),\n.so-otis-feedback-item:nth-child(7) {\n\n  border-left:0;\n\n}\n\n\n.so-otis-feedback-mark {\n\n  display:block;\n\n  margin-bottom:15px;\n\n  font-size:31px;\n  line-height:1;\n\n  color:var(--petrol);\n\n  opacity:.65;\n\n}\n\n\n.so-otis-feedback-text {\n\n  margin:0 !important;\n\n  font-size:14px !important;\n  line-height:1.7 !important;\n\n  color:#444444 !important;\n\n  font-style:italic;\n\n}\n\n\n\/* =========================================================\n   WHAT THIS PROJECT DEMONSTRATES\n   ========================================================= *\/\n\n.so-otis-takeaway {\n\n  background:var(--light-grey);\n\n}\n\n\n.so-otis-takeaway-inner {\n\n  padding-top:65px;\n  padding-bottom:70px;\n\n}\n\n\n.so-otis-takeaway-layout {\n\n  width:100%;\n\n  display:grid;\n\n  grid-template-columns:\n    280px\n    1px\n    minmax(0,1fr);\n\n  gap:45px;\n\n  align-items:center;\n\n}\n\n\n.so-otis-takeaway-divider {\n\n  width:1px;\n  height:95px;\n\n  background:#c8c8c8;\n\n}\n\n\n.so-otis-takeaway-title {\n\n  margin:0 !important;\n\n  font-size:24px !important;\n  line-height:1.25 !important;\n\n  font-weight:700 !important;\n\n  color:var(--black) !important;\n\n}\n\n\n.so-otis-takeaway-text {\n\n  max-width:900px;\n\n  margin:0 !important;\n\n  font-size:18px !important;\n  line-height:1.65 !important;\n\n  color:#444444 !important;\n\n}\n\n\n.so-otis-takeaway-text strong {\n\n  color:var(--petrol);\n\n  font-weight:700;\n\n}\n\n\n\/* =========================================================\n   TABLET\n   ========================================================= *\/\n\n@media(max-width:1100px) {\n\n\n  .so-otis-inner {\n\n    width:calc(100% - 56px);\n\n  }\n\n\n  .so-otis-hero h1 {\n\n    font-size:45px !important;\n\n  }\n\n\n  .so-otis-case-layout {\n\n    gap:55px;\n\n  }\n\n\n  .so-otis-role-grid {\n\n    grid-template-columns:\n      repeat(2,minmax(0,1fr));\n\n  }\n\n\n  .so-otis-role-item:nth-child(3) {\n\n    border-left:0;\n    border-top:1px solid #c8c8c8;\n\n  }\n\n\n  .so-otis-role-item:nth-child(4) {\n\n    border-top:1px solid #c8c8c8;\n\n  }\n\n\n  .so-otis-role-detail {\n\n    grid-template-columns:\n      repeat(2,minmax(0,1fr));\n\n  }\n\n\n  .so-otis-rating-main {\n\n    display:block;\n\n  }\n\n\n  .so-otis-rating-grid {\n\n    border-left:0;\n    border-top:1px solid #c8c8c8;\n\n  }\n\n}\n\n\n\/* =========================================================\n   MOBILE\n   ========================================================= *\/\n\n@media(max-width:700px) {\n\n\n  .so-otis-inner {\n\n    width:calc(100% - 44px);\n\n  }\n\n\n  .so-otis-hero-inner {\n\n    padding-top:55px;\n    padding-bottom:45px;\n\n  }\n\n\n  .so-otis-hero h1 {\n\n    font-size:37px !important;\n\n    letter-spacing:-1px;\n\n  }\n\n\n  .so-otis-hero-summary {\n\n    font-size:17px !important;\n\n  }\n\n\n  .so-otis-kpis {\n\n    grid-template-columns:\n      repeat(2,minmax(0,1fr));\n\n  }\n\n\n  .so-otis-kpi {\n\n    min-height:135px;\n\n    padding:25px 20px;\n\n  }\n\n\n  .so-otis-kpi:nth-child(3) {\n\n    border-left:0;\n    border-top:1px solid var(--line);\n\n  }\n\n\n  .so-otis-kpi:nth-child(4) {\n\n    border-top:1px solid var(--line);\n\n  }\n\n\n  .so-otis-kpi-number {\n\n    font-size:30px !important;\n\n  }\n\n\n  .so-otis-case-inner,\n  .so-otis-voc-inner,\n  .so-otis-feedback-inner {\n\n    padding-top:55px;\n    padding-bottom:60px;\n\n  }\n\n\n  .so-otis-section-title {\n\n    font-size:28px !important;\n\n  }\n\n\n  .so-otis-case-layout {\n\n    display:block;\n\n  }\n\n\n  .so-otis-flow {\n\n    margin-top:45px;\n\n  }\n\n\n  .so-otis-flow-arrow {\n\n    flex:0 0 25px;\n\n  }\n\n\n  .so-otis-role-inner,\n  .so-otis-impact-inner {\n\n    padding-top:55px;\n    padding-bottom:60px;\n\n  }\n\n\n  .so-otis-role-grid {\n\n    display:block;\n\n  }\n\n\n  .so-otis-role-item,\n  .so-otis-role-item + .so-otis-role-item,\n  .so-otis-role-item:nth-child(3),\n  .so-otis-role-item:nth-child(4) {\n\n    padding:28px 0;\n\n    border-left:0;\n    border-top:0;\n\n  }\n\n\n  .so-otis-role-item + .so-otis-role-item {\n\n    border-top:1px solid #c8c8c8;\n\n  }\n\n\n  .so-otis-role-detail {\n\n    display:block;\n\n    margin-top:35px;\n\n  }\n\n\n  .so-otis-role-detail > div {\n\n    padding:20px 0;\n\n  }\n\n\n  .so-otis-voc-grid {\n\n    grid-template-columns:\n      repeat(2,minmax(0,1fr));\n\n  }\n\n\n  .so-otis-voc-item {\n\n    min-height:155px;\n\n  }\n\n\n  .so-otis-voc-item:nth-child(3) {\n\n    border-left:0;\n    border-top:1px solid var(--line);\n\n  }\n\n\n  .so-otis-voc-item:nth-child(4) {\n\n    border-top:1px solid var(--line);\n\n  }\n\n\n  .so-otis-rating-grid {\n\n    grid-template-columns:\n      repeat(2,minmax(0,1fr));\n\n  }\n\n\n  .so-otis-rating-item:nth-child(3) {\n\n    border-left:0;\n    border-top:1px solid #c8c8c8;\n\n  }\n\n\n  .so-otis-rating-item:nth-child(4) {\n\n    border-top:1px solid #c8c8c8;\n\n  }\n\n\n  .so-otis-recognition-inner {\n\n    padding-top:55px;\n    padding-bottom:60px;\n\n  }\n\n\n  .so-otis-quote {\n\n    font-size:21px !important;\n\n  }\n\n\n  .so-otis-recognition-secondary {\n\n    margin-top:38px;\n    padding-top:32px;\n\n  }\n\n\n  .so-otis-recognition-secondary .so-otis-quote {\n\n    font-size:20px !important;\n\n  }\n\n\n  .so-otis-feedback-grid {\n\n    display:block;\n\n  }\n\n\n  .so-otis-feedback-item,\n  .so-otis-feedback-item + .so-otis-feedback-item,\n  .so-otis-feedback-item:nth-child(4),\n  .so-otis-feedback-item:nth-child(5),\n  .so-otis-feedback-item:nth-child(6),\n  .so-otis-feedback-item:nth-child(7),\n  .so-otis-feedback-item:nth-child(8),\n  .so-otis-feedback-item:nth-child(9) {\n\n    border-left:0;\n    border-top:0;\n\n  }\n\n\n  .so-otis-feedback-item + .so-otis-feedback-item {\n\n    border-top:1px solid var(--line);\n\n  }\n\n\n  .so-otis-takeaway-layout {\n\n    display:block;\n\n  }\n\n\n  .so-otis-takeaway-divider {\n\n    width:45px;\n    height:2px;\n\n    margin:25px 0;\n\n    background:var(--petrol);\n\n  }\n\n\n  .so-otis-takeaway-text {\n\n    font-size:16px !important;\n\n  }\n\n}\n\n<\/style>\n\n\n\n<div class=\"so-otis\">\n\n\n<!-- ======================================================\n     HERO\n     ====================================================== -->\n\n<section class=\"so-otis-hero so-otis-full\">\n\n  <div class=\"so-otis-inner so-otis-hero-inner\">\n\n\n    <div class=\"so-otis-hero-text\">\n\n      <p class=\"so-otis-label\">\n        OTIS \u00b7 INTERNATIONAL SALES LEADERSHIP PROGRAM\n      <\/p>\n\n\n      <h1>\n        Otis University |<br>\n        Global Sales Leadership Business Case\n      <\/h1>\n\n\n      <p class=\"so-otis-hero-summary\">\n\n        Supporting a global Business &amp; Sales Leadership Program by turning\n        the Polish modernization market into a real-world business case \u2014\n        combining market intelligence, customer insight and direct field exposure.\n\n      <\/p>\n\n    <\/div>\n\n\n\n    <div class=\"so-otis-kpis\">\n\n\n      <div class=\"so-otis-kpi\">\n\n        <p class=\"so-otis-kpi-number\">\n\n          ~<span class=\"so-otis-counter\" data-target=\"60\">60<\/span>\n\n        <\/p>\n\n        <p class=\"so-otis-kpi-label\">\n\n          Senior &amp; Mid-Level<br>\n          Sales Managers Worldwide\n\n        <\/p>\n\n      <\/div>\n\n\n\n      <div class=\"so-otis-kpi\">\n\n        <p class=\"so-otis-kpi-number\">\n\n          <span class=\"so-otis-counter\" data-target=\"2\">2<\/span>\n\n        <\/p>\n\n        <p class=\"so-otis-kpi-label\">\n\n          Weeks<br>\n          Program Duration\n\n        <\/p>\n\n      <\/div>\n\n\n\n      <div class=\"so-otis-kpi\">\n\n        <p class=\"so-otis-kpi-number\">\n\n          <span class=\"so-otis-counter\" data-target=\"15\">15<\/span>\n\n        <\/p>\n\n        <p class=\"so-otis-kpi-label\">\n\n          Customer &amp; Job Site<br>\n          Meetings\n\n        <\/p>\n\n      <\/div>\n\n\n\n      <div class=\"so-otis-kpi\">\n\n        <p class=\"so-otis-kpi-number\">\n\n          ~<span class=\"so-otis-counter\" data-target=\"100\">100<\/span>\n\n        <\/p>\n\n        <p class=\"so-otis-kpi-label\">\n\n          Customer Voices<br>\n          Analyzed\n\n        <\/p>\n\n      <\/div>\n\n\n    <\/div>\n\n  <\/div>\n\n<\/section>\n\n\n\n<!-- ======================================================\n     01 \u00b7 THE BUSINESS CASE\n     ====================================================== -->\n\n<section class=\"so-otis-case so-otis-full\">\n\n  <div class=\"so-otis-inner so-otis-case-inner\">\n\n    <div class=\"so-otis-content\">\n\n\n      <p class=\"so-otis-label\">\n        01 \u00b7 THE BUSINESS CASE\n      <\/p>\n\n\n      <h2 class=\"so-otis-section-title\">\n        Bringing a real market challenge into an international leadership program.\n      <\/h2>\n\n\n      <div class=\"so-otis-case-layout\">\n\n\n        <p class=\"so-otis-body-text\">\n\n          Otis University brought together approximately 60 senior and\n          mid-level Sales Managers from across the global organization.\n          Poland served as the Host Business, with the modernization market\n          selected as the real-world business case for the two-week Business\n          &amp; Sales Leadership Program.\n          <br><br>\n          The case required participants to understand the Polish market,\n          customer segments and profiles, sales structure, competition,\n          forecasts, growth potential and key business challenges \u2014 combining\n          business analysis with direct customer and field insight.\n\n        <\/p>\n\n\n\n        <div class=\"so-otis-flow\">\n\n\n          <div class=\"so-otis-flow-item\">\n\n            <span class=\"so-otis-flow-number\">\n              01\n            <\/span>\n\n            <span class=\"so-otis-flow-title\">\n              Market<br>\n              Intelligence\n            <\/span>\n\n          <\/div>\n\n\n          <div class=\"so-otis-flow-arrow\">\n            \u2192\n          <\/div>\n\n\n          <div class=\"so-otis-flow-item\">\n\n            <span class=\"so-otis-flow-number\">\n              02\n            <\/span>\n\n            <span class=\"so-otis-flow-title\">\n              Customer<br>\n              Insight\n            <\/span>\n\n          <\/div>\n\n\n          <div class=\"so-otis-flow-arrow\">\n            \u2192\n          <\/div>\n\n\n          <div class=\"so-otis-flow-item\">\n\n            <span class=\"so-otis-flow-number\">\n              03\n            <\/span>\n\n            <span class=\"so-otis-flow-title\">\n              Business<br>\n              Action\n            <\/span>\n\n          <\/div>\n\n\n        <\/div>\n\n      <\/div>\n\n    <\/div>\n\n  <\/div>\n\n<\/section>\n\n\n\n<!-- ======================================================\n     02 \u00b7 MY ROLE\n     ====================================================== -->\n\n<section class=\"so-otis-role so-otis-full\">\n\n  <div class=\"so-otis-inner so-otis-role-inner\">\n\n\n    <div class=\"so-otis-role-header\">\n\n      <p class=\"so-otis-label\">\n        02 \u00b7 MY ROLE\n      <\/p>\n\n      <h2 class=\"so-otis-section-title\">\n        Turning local market knowledge into a structured global business case.\n      <\/h2>\n\n    <\/div>\n\n\n\n    <div class=\"so-otis-role-grid\">\n\n\n      <div class=\"so-otis-role-item\">\n\n        <div class=\"so-otis-role-line\"><\/div>\n\n        <h3 class=\"so-otis-role-title\">\n          Business Case Development\n        <\/h3>\n\n        <p class=\"so-otis-role-text\">\n\n          Prepared the Poland modernization business case, covering current\n          state, customer segments and profiles, sales structure, competition,\n          forecasts and key business challenges, including input supporting\n          the CEO presentation.\n\n        <\/p>\n\n      <\/div>\n\n\n\n      <div class=\"so-otis-role-item\">\n\n        <div class=\"so-otis-role-line\"><\/div>\n\n        <h3 class=\"so-otis-role-title\">\n          Market Intelligence\n        <\/h3>\n\n        <p class=\"so-otis-role-text\">\n\n          Developed white papers and a knowledge compendium on the Polish\n          modernization market, including construction sectors, market\n          structure, development, current state and future potential.\n\n        <\/p>\n\n      <\/div>\n\n\n\n      <div class=\"so-otis-role-item\">\n\n        <div class=\"so-otis-role-line\"><\/div>\n\n        <h3 class=\"so-otis-role-title\">\n          Customer &amp; Field Engagement\n        <\/h3>\n\n        <p class=\"so-otis-role-text\">\n\n          Supported preparations, logistics and visit planning, organized\n          customer meetings and hosted an international group of approximately\n          10 participants during 15 customer and job-site meetings.\n\n        <\/p>\n\n      <\/div>\n\n\n\n      <div class=\"so-otis-role-item\">\n\n        <div class=\"so-otis-role-line\"><\/div>\n\n        <h3 class=\"so-otis-role-title\">\n          Voice of Customer\n        <\/h3>\n\n        <p class=\"so-otis-role-text\">\n\n          Collected and analyzed feedback from approximately 100 customers,\n          identifying strengths, weaknesses and improvement opportunities\n          from the customer perspective.\n\n        <\/p>\n\n      <\/div>\n\n\n    <\/div>\n\n\n\n    <div class=\"so-otis-role-detail\">\n\n\n      <div>\n\n        <p class=\"so-otis-detail-title\">\n          Workshop Support\n        <\/p>\n\n        <p class=\"so-otis-detail-text\">\n\n          Provided substantive support throughout workshop activities and\n          prepared additional business and market materials in response to\n          participant needs.\n\n        <\/p>\n\n      <\/div>\n\n\n\n      <div>\n\n        <p class=\"so-otis-detail-title\">\n          International Group Support\n        <\/p>\n\n        <p class=\"so-otis-detail-text\">\n\n          Acted as Host Business support for an approximately 10-member\n          international group, helping participants navigate the local\n          business environment and customer context.\n\n        <\/p>\n\n      <\/div>\n\n\n\n      <div>\n\n        <p class=\"so-otis-detail-title\">\n          Communication &amp; Translation\n        <\/p>\n\n        <p class=\"so-otis-detail-text\">\n\n          Supported communication and translations throughout customer visits,\n          workshops and the development of additional project materials.\n\n        <\/p>\n\n      <\/div>\n\n\n    <\/div>\n\n  <\/div>\n\n<\/section>\n\n\n\n<!-- ======================================================\n     03 \u00b7 CUSTOMER INSIGHT TO ACTION\n     ====================================================== -->\n\n<section class=\"so-otis-voc so-otis-full\">\n\n  <div class=\"so-otis-inner so-otis-voc-inner\">\n\n\n    <div class=\"so-otis-voc-header\">\n\n      <p class=\"so-otis-label\">\n        03 \u00b7 CUSTOMER INSIGHT TO ACTION\n      <\/p>\n\n      <h2 class=\"so-otis-section-title\">\n        Turning the Voice of Customer into actionable business insight.\n      <\/h2>\n\n    <\/div>\n\n\n\n    <div class=\"so-otis-voc-grid\">\n\n\n      <div class=\"so-otis-voc-item\">\n\n        <p class=\"so-otis-voc-step\">\n          01 \u00b7 LISTEN\n        <\/p>\n\n        <p class=\"so-otis-voc-number\">\n\n          ~<span class=\"so-otis-counter\" data-target=\"100\">100<\/span>\n\n        <\/p>\n\n        <p class=\"so-otis-voc-label\">\n          Customer Voices\n        <\/p>\n\n      <\/div>\n\n\n\n      <div class=\"so-otis-voc-item\">\n\n        <p class=\"so-otis-voc-step\">\n          02 \u00b7 ANALYZE\n        <\/p>\n\n        <p class=\"so-otis-voc-number\">\n          <span class=\"petrol\">INSIGHT<\/span>\n        <\/p>\n\n        <p class=\"so-otis-voc-label\">\n          Strengths &amp; Weaknesses\n        <\/p>\n\n      <\/div>\n\n\n\n      <div class=\"so-otis-voc-item\">\n\n        <p class=\"so-otis-voc-step\">\n          03 \u00b7 ACT\n        <\/p>\n\n        <p class=\"so-otis-voc-number\">\n          <span class=\"petrol\">ACTION<\/span>\n        <\/p>\n\n        <p class=\"so-otis-voc-label\">\n          Corrective Actions &amp; Closed Loop\n        <\/p>\n\n      <\/div>\n\n\n\n      <div class=\"so-otis-voc-item\">\n\n        <p class=\"so-otis-voc-step\">\n          04 \u00b7 SCALE\n        <\/p>\n\n        <p class=\"so-otis-voc-number\">\n          <span class=\"petrol\">LEARN<\/span>\n        <\/p>\n\n        <p class=\"so-otis-voc-label\">\n          Lessons Learned &amp; Best Practices\n        <\/p>\n\n      <\/div>\n\n\n    <\/div>\n\n\n\n    <p class=\"so-otis-voc-statement\">\n\n      Customer feedback gathered through direct interviews and open questions\n      was translated into an analysis of customer-perceived strengths and\n      weaknesses, followed by\n      <strong>\n        corrective actions, closed-loop improvements and a structured set of\n        lessons learned and best practices\n      <\/strong>\n      for the Sales and Service organization.\n\n    <\/p>\n\n  <\/div>\n\n<\/section>\n\n\n\n<!-- ======================================================\n     04 \u00b7 PROGRAM IMPACT\n     ====================================================== -->\n\n<section class=\"so-otis-impact so-otis-full\">\n\n  <div class=\"so-otis-inner so-otis-impact-inner\">\n\n\n    <div class=\"so-otis-impact-header\">\n\n      <p class=\"so-otis-label\">\n        04 \u00b7 PROGRAM IMPACT\n      <\/p>\n\n      <h2 class=\"so-otis-section-title\">\n        Strong participant ratings across every measured dimension.\n      <\/h2>\n\n    <\/div>\n\n\n\n    <div class=\"so-otis-rating-main\">\n\n\n      <div class=\"so-otis-rating-overall\">\n\n        <p class=\"so-otis-rating-score\">\n\n          <span class=\"so-otis-decimal-counter\" data-target=\"6.4\">6.4<\/span>\n          <span class=\"petrol\">\/ 7.0<\/span>\n\n        <\/p>\n\n        <p class=\"so-otis-rating-label\">\n          Overall Wave Rating\n        <\/p>\n\n      <\/div>\n\n\n\n      <div class=\"so-otis-rating-grid\">\n\n\n        <div class=\"so-otis-rating-item\">\n\n          <p class=\"so-otis-rating-value\">\n            6.2\n          <\/p>\n\n          <p class=\"so-otis-rating-name\">\n            Content\n          <\/p>\n\n        <\/div>\n\n\n\n        <div class=\"so-otis-rating-item\">\n\n          <p class=\"so-otis-rating-value\">\n            6.4\n          <\/p>\n\n          <p class=\"so-otis-rating-name\">\n            Relevance\n          <\/p>\n\n        <\/div>\n\n\n\n        <div class=\"so-otis-rating-item\">\n\n          <p class=\"so-otis-rating-value\">\n            6.5\n          <\/p>\n\n          <p class=\"so-otis-rating-name\">\n            Participation Level\n          <\/p>\n\n        <\/div>\n\n\n\n        <div class=\"so-otis-rating-item\">\n\n          <p class=\"so-otis-rating-value\">\n            6.6\n          <\/p>\n\n          <p class=\"so-otis-rating-name\">\n            Learning Gained\n          <\/p>\n\n        <\/div>\n\n\n      <\/div>\n\n    <\/div>\n\n\n\n    <div class=\"so-otis-gold\">\n\n      <p class=\"so-otis-gold-title\">\n        ACE Gold Level\n      <\/p>\n\n      <p class=\"so-otis-gold-text\">\n\n        Associate ratings were based on a 7.0 scale, with averages above\n        6.0 considered ACE Gold. Every reported program dimension exceeded\n        that threshold.\n\n      <\/p>\n\n    <\/div>\n\n\n  <\/div>\n\n<\/section>\n\n\n\n<!-- ======================================================\n     LEADERSHIP & PROGRAM RECOGNITION\n     ====================================================== -->\n\n<section class=\"so-otis-recognition so-otis-full\">\n\n  <div class=\"so-otis-inner so-otis-recognition-inner\">\n\n\n    <p class=\"so-otis-label\">\n      LEADERSHIP &amp; PROGRAM RECOGNITION\n    <\/p>\n\n\n\n    <span class=\"so-otis-quote-mark\">\n      \u201c\n    <\/span>\n\n\n    <p class=\"so-otis-quote\">\n\n      The Otis U. B&amp;SL program is seen as relevant learning and development\n      of our future leaders, as well as a way to increase our organizations\n      ability to manage challenging global business issues. The Wave 2 session\n      in Poland definitely achieved this objective and more.\n      <br><br>\n      The associate ratings are based on the 7.0 scale and all averages above\n      6.0 are considered ACE Gold. Your support efforts and that of the Poland\n      management &amp; sales team has resulted in excellent quality ratings\n      and feedback.\n\n    <\/p>\n\n\n    <p class=\"so-otis-quote-source\">\n\n      Executive Learning &amp; Talent Senior Manager \u00b7 Otis WHQ\n\n      <span class=\"so-otis-quote-context\">\n        Otis University \u00b7 Business &amp; Sales Leadership Program\n      <\/span>\n\n    <\/p>\n\n\n\n    <div class=\"so-otis-recognition-secondary\">\n\n\n      <span class=\"so-otis-quote-mark\">\n        \u201c\n      <\/span>\n\n\n      <p class=\"so-otis-quote\">\n\n        The feedback from the Otis U associates \u2013 very positive all round!\n        Thanks for all your preparation, effort and commitment to this event.\n        You have made a very positive impression, and rightly so! This will\n        be spread around the Otis world, so again, well done!\n        <br><br>\n        Congratulations!\n\n      <\/p>\n\n\n      <p class=\"so-otis-quote-source\">\n\n        CEO \u00b7 Otis Poland\n\n        <span class=\"so-otis-quote-context\">\n          Feedback following the Otis University Wave 2 session in Poland\n        <\/span>\n\n      <\/p>\n\n\n    <\/div>\n\n\n  <\/div>\n\n<\/section>\n\n\n\n<!-- ======================================================\n     SELECTED PARTICIPANT FEEDBACK\n     ====================================================== -->\n\n<section class=\"so-otis-feedback so-otis-full\">\n\n  <div class=\"so-otis-inner so-otis-feedback-inner\">\n\n\n    <div class=\"so-otis-feedback-header\">\n\n      <p class=\"so-otis-label\">\n        PARTICIPANT FEEDBACK\n      <\/p>\n\n      <h2 class=\"so-otis-section-title\">\n        Feedback from Otis University participants.\n      <\/h2>\n\n      <p class=\"so-otis-feedback-intro\">\n\n        Selected comments from senior and mid-level Sales Managers\n        participating in the international Otis University program.\n\n      <\/p>\n\n    <\/div>\n\n\n\n    <div class=\"so-otis-feedback-grid\">\n\n\n      <div class=\"so-otis-feedback-item\">\n\n        <span class=\"so-otis-feedback-mark\">\u201c<\/span>\n\n        <p class=\"so-otis-feedback-text\">\n\n          Thanks again for a well run wave, with a challenging and relevant\n          business case that gives a real opportunity to make a difference\n          in the Polish market.\n\n        <\/p>\n\n      <\/div>\n\n\n\n      <div class=\"so-otis-feedback-item\">\n\n        <span class=\"so-otis-feedback-mark\">\u201c<\/span>\n\n        <p class=\"so-otis-feedback-text\">\n\n          Excellent organization Team. Unique multicultural experience.\n\n        <\/p>\n\n      <\/div>\n\n\n\n      <div class=\"so-otis-feedback-item\">\n\n        <span class=\"so-otis-feedback-mark\">\u201c<\/span>\n\n        <p class=\"so-otis-feedback-text\">\n\n          Overall wave rating: 10\/10, it was a fantastic wave. I learned\n          a lot, professionally and personally. I really enjoyed these\n          2 weeks with Otis U. associates, Faculty and the Polish Team.\n\n        <\/p>\n\n      <\/div>\n\n\n\n      <div class=\"so-otis-feedback-item\">\n\n        <span class=\"so-otis-feedback-mark\">\u201c<\/span>\n\n        <p class=\"so-otis-feedback-text\">\n\n          The organization of the wave including the logistics has been\n          excellent.\n\n        <\/p>\n\n      <\/div>\n\n\n\n      <div class=\"so-otis-feedback-item\">\n\n        <span class=\"so-otis-feedback-mark\">\u201c<\/span>\n\n        <p class=\"so-otis-feedback-text\">\n\n          Good introduction to the market and case study which provided\n          a good base for our understanding of the challenges.\n\n        <\/p>\n\n      <\/div>\n\n\n\n      <div class=\"so-otis-feedback-item\">\n\n        <span class=\"so-otis-feedback-mark\">\u201c<\/span>\n\n        <p class=\"so-otis-feedback-text\">\n\n          Amazing hospitality of the Polish Team.\n\n        <\/p>\n\n      <\/div>\n\n\n\n      <div class=\"so-otis-feedback-item\">\n\n        <span class=\"so-otis-feedback-mark\">\u201c<\/span>\n\n        <p class=\"so-otis-feedback-text\">\n\n          Nice introduction to the business case and current market challenges.\n\n        <\/p>\n\n      <\/div>\n\n\n\n      <div class=\"so-otis-feedback-item\">\n\n        <span class=\"so-otis-feedback-mark\">\u201c<\/span>\n\n        <p class=\"so-otis-feedback-text\">\n\n          Extremely comfortable visit.\n\n        <\/p>\n\n      <\/div>\n\n\n\n      <div class=\"so-otis-feedback-item\">\n\n        <span class=\"so-otis-feedback-mark\">\u201c<\/span>\n\n        <p class=\"so-otis-feedback-text\">\n\n          Business case was very interesting, different from the other\n          part of EU.\n\n        <\/p>\n\n      <\/div>\n\n\n    <\/div>\n\n  <\/div>\n\n<\/section>\n\n\n\n<!-- ======================================================\n     WHAT THIS PROJECT DEMONSTRATES\n     ====================================================== -->\n\n<section class=\"so-otis-takeaway so-otis-full\">\n\n  <div class=\"so-otis-inner so-otis-takeaway-inner\">\n\n\n    <div class=\"so-otis-takeaway-layout\">\n\n\n      <h2 class=\"so-otis-takeaway-title\">\n\n        What this project demonstrates\n\n      <\/h2>\n\n\n      <div class=\"so-otis-takeaway-divider\"><\/div>\n\n\n      <p class=\"so-otis-takeaway-text\">\n\n        This project strengthened my ability to connect\n        <strong>\n          customer insight, commercial thinking and operational knowledge\n        <\/strong>\n        \u2014 translating complex market information into actionable business\n        insight for an international leadership audience and turning direct\n        customer feedback into improvement opportunities for Sales and Service.\n\n      <\/p>\n\n\n    <\/div>\n\n  <\/div>\n\n<\/section>\n\n\n<\/div>\n\n\n\n<script>\n\n(function () {\n\n  var caseStudy =\n    document.querySelector('.so-otis');\n\n  if (!caseStudy) return;\n\n\n  var counters =\n    caseStudy.querySelectorAll('.so-otis-counter');\n\n\n  var started = false;\n\n\n  function formatNumber(number) {\n\n    return Math.round(number)\n      .toLocaleString('en-US');\n\n  }\n\n\n  function startCounters() {\n\n    if (started) return;\n\n    started = true;\n\n\n    counters.forEach(function(counter) {\n\n\n      var target =\n        parseFloat(\n          counter.getAttribute('data-target')\n        );\n\n\n      var duration = 1700;\n\n      var startTime = null;\n\n\n      function animate(timestamp) {\n\n\n        if (!startTime) {\n\n          startTime = timestamp;\n\n        }\n\n\n        var elapsed =\n          timestamp - 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